The terms governing your engagement with Access Law Legal Services
Access Law Legal Services ("Access Law", "we", "us", "our") is a McKenzie Friend service operating across England and Wales. We provide practical support and assistance to individuals representing themselves in Family Court proceedings.
We are not solicitors. We are not regulated by the Solicitors Regulation Authority (SRA) or any other legal regulatory body. We do not provide legal advice, represent you as a legal professional, or hold professional indemnity insurance as solicitors do. Our services are those of a professional McKenzie Friend only.
Subject to these Terms, Access Law may provide any or all of the following services, as agreed with you in writing:
The specific services to be provided will be confirmed in writing before work commences. We reserve the right to decline any instruction at our discretion.
You agree to:
Our fees are agreed in writing before any work begins. No work will commence until you have confirmed acceptance of the quoted fee. Current standard rates are available on our website and may be subject to change with reasonable notice.
Where we incur reasonable out-of-pocket expenses on your behalf (such as travel to courts outside our usual area), these will be agreed with you in advance and charged at cost.
Fees for work already completed are non-refundable. If you cancel an instruction partway through, you will be charged for work done to date.
If you need to cancel a booked court attendance, please give us as much notice as possible. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee of up to 50% of the agreed attendance fee, as this prevents us from taking other instructions.
You may end our engagement at any time by written notice. You will be liable for fees incurred up to the date of termination.
We reserve the right to terminate our engagement with you if you: fail to make payment; provide materially false information; act in a manner that is abusive, threatening or obstructive; or if we determine it is no longer appropriate to continue, for example where a conflict of interest arises. In such cases we will give reasonable notice where possible.
We treat all information you share with us as strictly confidential. We will not disclose your personal or case details to any third party without your consent, except where required by law or necessary for the conduct of your case (for example, sharing documents with the court or the other party as required by court procedure).
To the fullest extent permitted by law:
Nothing in these Terms limits our liability for fraud, personal injury caused by negligence, or any other liability that cannot be excluded by law.
We are committed to providing a high standard of service. If you are unhappy with any aspect of our service, please contact us in the first instance:
info@accesslawgroup.co.uk | 020 3928 7807
We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days. As we are not regulated by the SRA, complaints cannot be referred to the Legal Ombudsman. However, you may seek redress through the courts if you believe we have breached our contract with you.
These Terms are governed by the laws of England and Wales. Any disputes arising from our engagement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
If you have any questions about these Terms, please contact us:
info@accesslawgroup.co.uk | 020 3928 7807