Last updated: May 2025
Important: Access Law Legal Services is committed to protecting your personal data. This policy explains how we collect, use and protect information you share with us, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Access Law Legal Services ("we", "us", "our") is a McKenzie Friend service operating across England and Wales. We are not solicitors and are not regulated by the Solicitors Regulation Authority.
Data Controller: Access Law Legal Services
Email: info@accesslawgroup.co.uk
Phone: 020 3928 7807
2. What Personal Data We Collect
We collect personal data when you contact us via our website, telephone or email. This includes:
- Your name, email address and telephone number
- Brief details of your legal matter (as provided by you)
- Any documents or information you voluntarily share with us
- Technical data such as your IP address, browser type and pages visited (via cookies and analytics)
We do not collect sensitive personal data (such as health information or financial account details) unless you choose to share it with us in the context of your case, and only to the extent necessary to provide our service.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiry and provide the McKenzie Friend services you have requested
- To communicate with you about your case, including sending case-related documents and updates
- To maintain records of our work as required by good professional practice
- To improve our website and services using anonymised analytics data
- To comply with any legal or regulatory obligations
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contract: Processing necessary to carry out the services you have engaged us for
- Legitimate interests: Responding to enquiries and improving our service
- Legal obligation: Where we are required to retain records by law
- Consent: Where you have expressly agreed to us contacting you for a specific purpose
5. How Long We Keep Your Data
We retain your personal data for as long as is necessary for the purpose it was collected, and in line with legal requirements. As a general guide:
- Enquiry data (no engagement): up to 12 months
- Active client records: for the duration of your case plus 6 years
- Financial records: 6 years from the end of the financial year in which the transaction occurred
After these periods, your data will be securely deleted or anonymised.
6. Who We Share Your Data With
We do not sell your personal data. We may share it with:
- Third-party service providers who assist us in delivering our services (such as email and cloud storage providers), who are bound by data processing agreements
- Courts, tribunals or relevant parties, where required for the conduct of your case
- Law enforcement or regulatory authorities, where required by law
7. Cookies
Our website uses cookies to improve your browsing experience and to collect anonymised analytics data. These include:
- Essential cookies: Required for the website to function correctly
- Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics)
You can manage or disable cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our website.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may ask us to correct inaccurate or incomplete data
- Right to erasure: You may ask us to delete your data, subject to any legal obligations to retain it
- Right to restrict processing: You may ask us to limit how we use your data
- Right to data portability: You may request your data in a structured, machine-readable format
- Right to object: You may object to processing based on legitimate interests
To exercise any of these rights, please contact us at info@accesslawgroup.co.uk. We will respond within 30 days.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All electronic data is stored securely and access is limited to those who need it to carry out their work.
10. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113
11. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.
12. Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact us:
info@accesslawgroup.co.uk | 020 3928 7807